Frequently Asked Questions

Answers to the most common questions about your custom collectible.

What material are the figures made of?

We exclusively use a premium material called Multicolor+ (PolyJet), a durable photopolymer resin. Unlike common 3D-printed sandstone which is very brittle, our PolyJet figures are strong, smooth, and water-resistant, ensuring your collectible is built to last.

When will I be charged?

Payment is processed securely via Stripe at checkout. If you’re joining the waitlist, you’ll be charged when you complete your private checkout link.

How long until I receive it?

Standard time from order to delivery runs 10–24 business days once your order is processed.

Is my photo secure?

Yes. Your photo is secured with industry-standard measures and used only to create your figure. You can request deletion at any time—see our Privacy Policy for details.